TOEFL Higher Score Guarantee
Prep smarter, score higher—guaranteed or your money back
Score higher or your money back on comprehensive TOEFL® course options
Confidence is such an important part of your success on Test Day. At Kaplan, we believe that it all starts with your confidence in our test prep programme. That's why we offer the most comprehensive guarantee in the industry:
If you're not ready to take the exam, you can study with us again for free.
If you're not satisfied with your score gain—no matter how many points you improve—you can study with us again for free.
And, if you don't score higher, you can study with us again for free or get your money back.
THE HIGHER SCORE GUARANTEE (HSG) CONDITIONS AND RESTRICTIONS
Step 1: You are a first-time Kaplan student and enrol in a HSG eligible programme which has been paid in full.
Step 2: You establish a baseline score, complete the programme and take the test within 3 months of your course expiration date.
Step 3: Within three months of completing that programme, you share your official score with us and tell us whether you want to repeat the same programme one more time for free OR if you didn't score higher on the official test, you want your money back instead.
IS MY COURSE ELIGIBLE?
The following courses are eligible for Higher Score Guarantee, if you purchased supplementary products or they came as part of a package please note that only the core course (as listed below) will be eligible.
- TOEFL with Speaking & Writing Review
- TOEFL PLUS
WHAT IS REQUIRED TO COMPLETE THE PROGRAMME?
Taking all scheduled practice tests and practice sets, completing required homework (online and in your course book) for your programme PRIOR to your course expiration date or exam date, whichever is earlier. For tutoring packages purchased, the student must use all 3 tutoring hours to “complete” the programme under the guarantee.
HOW DOES KAPLAN DETERMINE IF I DIDN'T SCORE HIGHER?
You must establish a baseline score BEFORE you undertake the Kaplan programme by providing your last official score issued by the test administrator on the test for which you are currently preparing.
HOW DO I OPT TO REPEAT A PROGRAMME?
After completing your programme, email firstname.lastname@example.org if you are not ready to take the official test or if you have taken the official test and are not satisfied with your score. We'll register you for the same programme (one-time) again for free for the next time you take your test. Remember, you must call us within three months of completing your programme in order to qualify. IF YOU CHOOSE TO REPEAT, YOU WILL NOT BE ELIGIBLE FOR THE MONEY BACK OPTION.
HOW DO I GET MY MONEY BACK?
To qualify, you must have paid Kaplan in full and you didn't score higher on your next test after completing the programme. Email email@example.com within three months of your programme expiration date. All claims for refund must be accompanied by an official post-Kaplan programme score report. All course materials must be also returned upon invoking the Higher Score Guarantee refund request. You will receive a refund of tuition paid to Kaplan excluding any applicable shipping, handling or processing fees (10%). IF YOU CHOOSE TO GET YOUR MONEY BACK, YOU WILL NOT BE ELIGIBLE FOR THE REPEAT OPTION.