Terms & Conditions

TERMS AND CONDITIONS: Your purchase or use of products and services ("Programmes") offered by Kaplan Test Prep and Admissions Limited, a division of Kaplan, Inc. ("Kaplan") and your access to kaptestglobal.com, kaptest.co.uk, kapteststudy.com and kaptest.com (the “Sites”) are subject to these terms and conditions (“Terms”).  By accessing Sites and/or purchasing and/or using Programmes, you agree to be bound by the Terms.


Programme Fees: You must make full payment of all Programme fees and other charges, including any shipping and handling charges (“Tuition”) prior to the start of your Programme(s).  Tuition is inclusive of VAT (where applicable). Discounts, promotions and special offers may not be combined.


Installment Billing: If You select installment billing we will charge an Installment Billing registration fee and make recurring charges to your payment card as reflected in the Order Summary section of your shopping cart. Failure to complete timely payment (or payment card being declined) may result in the discontinuation of services.


Class Schedule and Location: Class schedules and locations are subject to change and/or cancellation. Kaplan will notify you of any changes or cancellations and available alternatives.


Children:  Minors under 16 years of age are permitted to use Sites and/or Programmes only if they have the appropriate permission and direct supervision of their parent or legal guardian.


Intellectual Property:  Programmes and all text, videos, images graphics and other content on Sites are owned by Kaplan and its licensors.  Programmes are for your personal and non-commercial use only. You may not enroll in any Programme for the benefit of any competitor of Kaplan.  Programmes may not be shared, re-sold, reproduced, re-published, modified, transferred or distributed in any way without Kaplan’s prior written permission.  All books, video, audio, text, questions, explanations, diagrams, images, animations and other content that you receive or to which you have access during your Programme, regardless of medium or format, (collectively, “Programme Content”), are protected by copyright law and belong to Kaplan and its licensors.  You may not download, record, screenshot, copy or reproduce Programme Content in any way. You may not make any audio and/or video recording of a class or any part of your Programme. You may not attempt to decompile, reverse engineer, scrape or datamine Programmes. The trademarks, service marks, designs, and logos displayed on the Sites and in Programmes are the registered and unregistered trademarks of Kaplan and of Kaplan's licensors and may not be used without Kaplan’s prior, written permission.

Programmes may include digital access to Programme Content.  Subject to your compliance with these terms and conditions, Kaplan grants you a limited, personal, non-exclusive, revocable and non-transferable license to access Programme Content during the access period of your Programme.  Access periods may be viewed from the account management page of your online account.


Passwords: When you set up an account, you must choose a password.  Your password is personal to you and may not be used by anyone else.  You are responsible for maintaining the confidentiality of your password, and you agree to notify Kaplan immediately if you suspect any unauthorized use of your account or access to your password. Kaplan has the right to terminate your account for any reason at our sole discretion without notice to you.


Student Code of Conduct: As part of Kaplan's commitment to our students’ success, we seek to provide an optimal learning environment and expect students to conduct themselves in a manner that is considerate of those around them. You agree to abide by the rules and regulations of the venue where the Kaplan Programme is being held. Any disruptive behaviour may result in termination of your Programme.


Mobile Devices: Programmes may offer Content and features that are available via a mobile device. Standard messaging, data and other fees may be charged by your network operator. Your network operator may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your network operator’s service or your mobile device. Contact your network operator  with questions regarding these issues.


Privacy Policy & Data Protection: To view our policies on how we use student information, visit our Privacy Policy page.


Technical Requirements: You will be responsible for meeting and maintaining the minimum technical requirements for your selected purchase in order to access certain features of your Programme.  Access to Programmes may require internet access, for which Kaplan is not responsible.


Guarantee: Select Kaplan Programmes offer a higher score guarantee (HSG) which may qualify you for money back or free repeat of the Programme.  Click Here to determine if your Programme is eligible for a guarantee offer and for HSG rules and conditions.  NOT ALL PROGRAMMES ARE ELIGIBLE FOR A GUARANTEE. HSG does not apply to purchases made from resellers or other third party intermediaries.  HSG is not a promise or representation by Kaplan of any outcome, score or increase and is solely an opportunity (where applicable) to qualify for money back or free repeat of the Programme.  Similarly, Kaplan does not guarantee acceptance to any school or residency programme or any other such outcome.


Programme Cancellations: Refunds are not available once a Programme has ended or your online access has expired. Refund policies vary by Programme. Click Here for information specific to your Programme. Refunds may not be combined with free repeats under the Guarantee. To qualify for a refund you must return all materials. Shipping fees are non-refundable. If your Tuition was paid by a third party any refund due will be paid to that third party.  In no event may a refund exceed the amount that Kaplan received for the Programme.


Extensions: Kaplan's online courses follow a time-based curriculum and must be utilised within the time allotted.  You may be eligible to purchase an extension on your course. Click here to see the extension options for your Programme.


Course Freezes and Postponement: Kaplan courses must be utilised within the enrolment time allocated.  If you have not started your course and need to postpone your enrolment, you must give written notice to Kaplan by email to global.support@kaplan.com. Courses cannot be postponed for more than 6 months from date of enrolment.


Apps: You may download certain Kaplan apps (“Apps”) from third party app stores or shops. All of these terms apply to the maximum extent relevant to your use of the Apps.




User Content:  If you submit comments, photos and other content (“User Content”) to us, you agree and represent that you have created that User Content, or you have received permission from, or are authorised by, the owner of any part of the User Content to submit it to us.  You warrant that the User Content you submit to us does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. By submitting User content to us, you are granting us an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide licence to use, modify, create derivative works, publish and/or transmit your User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented.


Links:  Our Sites may include links to other internet sites.  We are not responsible for such websites and your access and use of such websites is solely at your own risk.


Limitation of Liability: In no event will Kaplan be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of Sites and/or Programmes, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.


Release:  Programmes may occur in hotels, schools and other facilities not controlled by Kaplan ("Third Party Facilities"). You waive any claim against Kaplan arising from your (or your child's) use of Third Party Facilities, including claims related to the safety and security of third party facilities.


Indemnification: You agree to indemnify, defend and hold Kaplan harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms.


No waiver:  Any waiver of any provision of these Terms must be in writing signed by Kaplan or its authorised representatives to be valid. Our failure to insist upon or enforce any provision of these terms of service shall not be construed as a waiver of any provision or right of Kaplan.


Applicable Law:  These terms are governed by English law.


Miscellaneous:  These Terms constitute the entire agreement between you and Kaplan relating to your purchase and use of Programmes.  These Terms can only be changed or modified by a writing signed by Kaplan.


Contact:    Email: global.support@kaplan.com

                  Phone: +44 (0)20 7930 3130


Rev. 5/18