Higher Score Guarantee
Prep smarter, score higher—guaranteed or your money back
Score higher or your money back on comprehensive GMAT®, GRE®, SAT®, ACT®, LSAT®, TOEFL®
Confidence is such an important part of your success on Test Day. At Kaplan, we believe that it all starts with your confidence in our test prep programme. That's why we offer the most comprehensive guarantee in the industry:
If you're not ready to take the exam, you can study with us again for free.
If you're not satisfied with your score gain—no matter how many points you improve—you can study with us again for free.
And, if you don't score higher, you can study with us again for free or get your money back.
THE HIGHER SCORE GUARANTEE (HSG) CONDITIONS AND RESTRICTIONS
Step 1: You are a first-time Kaplan student and enroll in a HSG eligible programme which has been paid in full.
Step 2: You establish a baseline score, complete that programme and take the official test when it is next administered.
Step 3: Within three months of completing that programme, you share your official score with us and tell us whether you want to repeat the same programme one more time for free OR if you didn't score higher on the official test, you want your money back instead.
IS MY COURSE ELIGIBLE?
The following courses are eligible for Higher Score Guarantee, if you purchased supplementary products or they came as part of a package please note that only the core course (as listed below) will be eligible.
- GMAT In Person, GMAT Live Online, GMAT Self Paced, GMAT Tutoring 15 hrs +
- GRE In Person, GRE LIve Online, GRE, Self Paced, GRE Tutoring 15hrs+
- LSAT In Person, LSAT Live Online, LSAT Self Paced, LSAT Tutoring 15hrs+
- MCAT Live Online, MCAT Self Paced
Pre- College Programmes
- SAT In Person, SAT Live Online, SAT Live Online Essentials, SAT Self Paced, SAT Tutoring 20hrs +
- ACT In Person, ACT Live Online, ACT Self Paced, ACT Tutoring 20hrs+
- TOEFL Home Study
- TOEFL with Speaking & Writing Review
- TOEFL PLUS
WHAT IS REQUIRED TO COMPLETE THE PROGRAMME?
Attending all scheduled classes (and if applicable, make-up no more than two sessions for missed classes), taking all scheduled practice tests and practice sets, completing required homework (online and in your course book) for your programme PRIOR to your course expiration date or exam date, whichever is earlier. For tutoring packages purchased, (where the student did not opt to use or attend the class option), the student must use at least 15 tutoring hours in graduate prep or 20 tutoring hours in pre-college prep of the total tutoring package to “complete” the programme under the guarantee.
HOW DO I DETERMINE WHEN MY TEST IS NEXT ADMINISTERED?
You must take the official test on the next administration date following completion of the Kaplan program, generally with 30 days of your program expiration date. Programme expiration date for the LSAT, SAT or ACT is the next administration of the standardised test after your final class. For the MCAT, you must take the exam within the first two testing windows available from the end date listed on your online syllabus. For other computer-based exams (GRE, GMAT), you must take the exam within 30 days of your program expiration date.
HOW DOES KAPLAN DETERMINE IF I DIDN'T SCORE HIGHER?
You must establish a baseline score BEFORE you undertake the Kaplan programme by providing your last official score issued by the test administrator on the test for which you are currently preparing or if you have never taken the test before, a proctored Kaplan diagnostic. For certain programmes, we will allow you to take a Kaplan diagnostic online and under self-proctored conditions. We'll compare your baseline composite score with your overall official score on test day.
HOW DO I OPT TO REPEAT A PROGRAMME?
After completing your programme, email firstname.lastname@example.org if you are not ready to take the official test or if you have taken the official test and are not satisfied with your score. We'll register you for the same programme (one-time) again for free for the next administration of the test (through the next two testing windows for MCAT or 3 more months for other computer-based tests). Remember, you must call us within three months of completing your programme in order to qualify. IF YOU CHOOSE TO REPEAT, YOU WILL NOT BE ELIGIBLE FOR THE MONEY BACK OPTION.
HOW DO I GET MY MONEY BACK?
To qualify, you must have paid Kaplan in full and you didn't score higher on the next administration of the official test after completing the programme. Email email@example.com within three months of your programme expiration date. All claims for refund must be accompanied by an official post-Kaplan programme score report. All course materials must be also returned upon invoking the Higher Score Guarantee refund request. You will receive a refund of tuition paid to Kaplan excluding any applicable shipping, handling or processing fees (10%). IF YOU CHOOSE TO GET YOUR MONEY BACK, YOU WILL NOT BE ELIGIBLE FOR THE REPEAT OPTION.
HOW DOES THE MONEY BACK GURANTEE WORK FOR TUTORING PRODUCTS?
Only tutoring packages of 20 hours or more for PSAT, SAT or ACT and tutoring packages of 15 hours or more for graduate admissions exams are eligible for the Higher Score Guarantee.
If you complete the programme and choose to repeat the tutoring package because you are not ready to take the test, or you take the test but are not happy with the score, you may purchase additional tutoring hours at a discounted rate of £75/hour up to the number of hours in your original tutoring package or 24 hours (whichever is less).
If you complete the programme, take the test, and your composite score on test day does not improve over your baseline score, you are eligible to receive your money back (excluding any applicable shipping or book fees).