Kaplan Test Prep Refund & Extension Policy

 

Extension Policy

Extension Period- Online Assets Extension Fee
GMAT/GRE/LSAT 1 Month £150
GMAT/GRE/LSAT 3 Months £295
NCLEX 1 Month £100
USMLE Step 1 or 2 Online Prep 1 Month £320
USMLE Step 1 or 2 Online Prep 3 Months £850
USMLE Step 3 Online Prep 1 Month £320
UKCAT 1 Month £30
UKCAT 2 Months £50

 

Refund Policy

All refund requests must be submitted in writing to global.support@kaplan.com. Refunds are not available once a Programme has ended or your online access has expired. To qualify for a refund you must return all printed course materials to the London Centre.  Shipping fees are non-refundable. If your tuition was paid by a third party, any refund due will be paid to that third party. In no event may a refund exceed the amount that Kaplan received for the Programme. All fees paid to Kaplan Test Prep are null & void after one year from purchase. Please note it may take up to 7 days to process a refund, and up to 30 days for a refund to be credited to your bank account.

BAR REVIEW PROGRAMMES REFUND POLICY
All Bar Review programmes Cancellation after 14 days of enrolling, there will be no refund.

If you choose not to take the next scheduled bar exam, Kaplan allows you to retake the same Bar Review programme within one year of your original start date for an administrative fee or at any time thereafter for a discounted fee.

If a demonstrated personal emergency interferes with your bar review program, you can postpone your bar review program one time for up to one year from your original start date, without an administrative fee.

 

PRIVATE TUITION AND ADMISSIONS CONSUTING PROGRAMMES REFUND POLICY
All Private Tutoring programmes Cancellation prior to scheduling sessions, accessing any material (accessing ebook, picking up or shipping of course book, or accessing online resources), 100% course fees (less a processing fee of 10% of the tuition price) will be refunded.

If you cancel a tutoring session with less than 24 hours’ notice, you will forfeit one hour of tuition

If you have been set up with a tutor and/or tutoring has begun, unused hours may be transferred to other tests or subjects within one year of enrolment or refunded at £75 per unused hour.

Upon completion of your enrolment period, or one year after enrolment, whichever comes first, there will be no refund.
All Admissions Consulting programmes Cancellation prior to scheduling sessions, 100% course fees (less a processing fee of 10% of the tuition price) will be refunded.

If you cancel a consultation session with less than 24 hours’ notice, you will forfeit one hour of consulting

If you have been set up with a consultant and/or sessions have begun, unused hours may be transferred to other tests or subjects within one year of enrolment or refunded at £75 per unused hour.

Upon completion of your enrolment period, or one year after enrolment, whichever comes first, there will be no refund.

 

GRADUATE- GMAT/GRE/LSAT/MCAT PROGRAMMES REFUND POLICY
GMAT/GRE/LSAT In Person
GMAT/GRE/LSAT/MCAT Live Online
GMAT/GRE/LSAT/MCAT Self-Paced
MCAT for GAMSAT
Cancellation within 14 days of enrolling or before accessing any material (accessing ebook, picking up or shipping of course book, or accessing online resources), 100% of course fees are refunded (less a processing fee of 10% of the tuition price).

Cancellation before start of class but after accessing material, 75% of course fees are refunded.

Cancellation after one session, 50% of course fees are refunded.

Cancellation after more than one session, there will be no refund. Cancellation once accessing any online material for a Self-Paced course, will result in no refund
GMAT Data Sufficiency
GMAT/GRE Math Foundations
GMAT/GRE Quiz Bank
GMAT Practice Test Bundle
GRE Practice Pack
GRE Advanced Math
LSAT Logic Games
LSAT Logical Reasoning
LSAT Reading Comprehension
Cancellation before utilising any part of the course, all tuition paid will be refunded less a processing fee of 10% of the tuition price.

Once any part of the course is utilised, there will be no refund.

 

Pre College- SAT/ACT/ISEE/SSAT/PSAT PROGRAMMES REFUND POLICY
SAT In Person
SAT/ACT Live Online
Cancellation within 14 days of enrolling or before accessing any material (accessing ebook, picking up or shipping of course book, or accessing online resources), 100% of course fees are refunded (less a processing fee of 10% of the tuition price).

Cancellation before start of class but after accessing material, 75% of course fees are refunded.

Cancellation after one session, 50% of course fees are refunded.

Cancellation after more than one session, there will be no refund.
SAT/ACT/PSAT Self-Paced
SAT Math Foundations
Cancellation before utilising any part of the course, all tuition paid will be refunded less a processing fee of 10% of the tuition price.

Once any part of the course is utilised, there will be no refund.

 

US MED-NCLEX/NBDE/USMLE PROGRAMMES REFUND POLICY
USMLE On- Site Live Delivery (US, Hungary Poland)
Cancellation before any session, 100% of tuition paid will be refunded less a 10% processing fee.

Cancellation after one session but before two training sessions, 75% of tuition paid will be refunded.

Cancellation after two sessions but before three training sessions, 50% of tuition paid will be refunded.

Cancellation after three sessions, there will be no refund.
Sessions are defined as the occurrence of a classroom session (On-Site, Anywhere/Live Online), usage of online resources (On-Demand, Q Bank, etc.), proctored exams or tutoring


**No refunds are available for the Step 2 CS Practice Exam once the Program commences
NCLEX/USMLE Live Online Cancellation within 14 days of enrolling or before accessing any material (accessing ebook, picking up or shipping of course book, or accessing online resources), 100% of course fees are refunded (less a processing fee of 10% of the tuition price).

Cancellation before start of class but after accessing material, 75% of course fees are refunded.

Cancellation after one session, 50% of course fees are refunded.

Cancellation after more than one session, there will be no refund.
USMLE Online Prep
USMLE High Yield
NCLEX Self-Paced
NCLEX/ NBDE/USMLE Qbank
Cancellation before utilising any part of the course, all tuition paid will be refunded less a processing fee of 10% of the tuition price.

Once any part of the course is utilised, there will be no refund.

 

UK & IRELAND MED PROGRAMMES REFUND POLICY
UKCAT 2- Day Classroom Course
UKCAT Live Online
UKCAT Classroom Express
BMAT Classroom Complete
BMAT Live Online
Medical School Interview Preparation
HPAT Classroom
HPAT Live Online
Cancellation anytime up to 2 weeks prior to course start date or before accessing any material, 100% course fees (less a processing fee of 10% of the tuition price will be refunded plus any shipping & handling fee).

Cancellation less than 2 weeks before course start date including after class start, there will be no refund.
UKCAT Self- Study
BMAT Self- Study
HPAT- Self Study
UKCAT Plus
UKCAT Practice Test Bundle
BMAT Practice Test Bundle
Cancellation within 14 days of enrolling or before accessing any material, all tuition paid will be refunded (less a processing fee of 10% of the tuition price will be refunded plus any shipping & handling fee)

Once any part of the service is utilised, there will be no refund.

 

AUSTRALIAN MED PROGRAMMES REFUND POLICY
UMAT Classroom Course
UMAT Live Online
Cancellation anytime up to 2 weeks prior to course start date or before accessing any material, 100% course fees (less a processing fee of 10% of the tuition price will be refunded plus any shipping & handling fee).

Cancellation less than 2 weeks before course start date including after class start, there will be no refund.
UMAT Self- Study
UMAT Practice Test Bundle
Cancellation within 14 days of enrolling or before accessing any material, all tuition paid will be refunded (less a processing fee of 10% of the tuition price will be refunded plus any shipping & handling fee)

Once any part of the service is utilised, there will be no refund.

 

English Language - TOEFL and IELTS PROGRAMMES REFUND POLICY
TOEFL Home Study, TOEFL with Speaking & Writing Review, and TOEFL PLUS Cancellation before utilising any part of the course, all tuition paid will be refunded less a processing fee of 10% of the tuition price. 

Once any part of the course is utilised, there will be no refund.